Frequently Asked Questions
Everything you need to know about your order and our gear.
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 2-3 business days, and delivery times vary based on your location. International shipping is available to select countries.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn and unwashed items with tags attached within 30 days of delivery. Please visit our online returns portal to generate a prepaid shipping label.
Where are your products manufactured?
We pride ourselves on quality craftsmanship. Our apparel is primarily manufactured in small batches in the USA and Japan, ensuring ethical production standards and durable construction.
Can I track my order status?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Pilgrim Surf Supply apparel?
To maintain the longevity of our garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner tag of each item.